1. Order Cancellation
- Order Processing: Orders are processed promptly after purchase. If you wish to cancel your order, please contact our customer service within 24 hours of placing your order. Once the order has been processed or shipped, it cannot be canceled.
- Refunds on Canceled Orders: If the order is canceled within the allowed timeframe, a full refund will be issued to the original payment method within 7-10 business days.
2. Return Policy
- Defective Products: We accept returns for defective products only. If you receive a defective product, please contact us within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or a refund.
- Return Process:
- Contact our customer service with your order number, a description of the defect, and photos, if applicable.
- Upon approval, we will provide you with a return shipping label.
- Pack the product securely in its original packaging and attach the return label.
- Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund or replacement.
- Refunds: If approved, refunds will be processed within 7-10 business days, credited back to the original payment method.
3. Exchange Policy
- Exchanges: We accept exchanges for products that are defective or if you wish to exchange an item for a different size, color, or variant.
- Exchange Process:
- Contact our customer service within 7 days of receiving your order to request an exchange.
- Specify the product you wish to exchange and the desired replacement item.
- Upon approval, we will provide you with a return shipping label to send back the original item.
- Once we receive and inspect the returned item, we will ship the replacement product.
4. Non-Returnable and Non-Exchangeable Items
- Final Sale Items: Certain products may be marked as final sale and are not eligible for return or exchange. Please review the product description before making a purchase.
- Customized or Personalized Products: Items that have been customized or personalized are non-returnable and non-exchangeable.
5. Contact Us
- For any inquiries regarding cancellations, returns, or exchanges, please reach out to our customer service team at contact@baglamukhi.org
